AutoTURN InSite FAQs
What is the difference between the CD Key, Installation Code, and Authorisation Key?

The CD Key is the 12 character alphanumeric key that came with your software package. This key is required, along with your license number, to install AutoTURN InSite. The Installation Code is the 8 digit number displayed on startup in the Program Authorization dialog. The Authorization Key is the 16 character alphanumeric key used to authorise the software for use beyond the set grace period.

How can I become more familiar with AutoTURN InSite?

AutoTURN InSite Help file includes How To section which lists step-by-step instructions on how to Place a Simulation, Generate and Arc Path and Generate a Reverse Arc Path. You can start AutoTURN InSite Help by clicking on Help icon on AutoTURN InSite toolbar, or by browsing to AutoTURN InSite folder and opening AutoTURNInsite.chm file.

How can I go from AutoTURN InSite to a full version of AutoTURN?

Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your AutoTURN needs are met.

When I start AutoTURN InSite, I get the following alert:
"The Licence Server could not be contacted."

There are two problems that can cause this error:

A. The Transoft Solutions Licence Server is not started. To check if the Licence Server is running:

  1. Select Start ->Run, then type “services.msc” and click OK
  2. In the services dialog, please ensure that Transoft Solutions Licence Server is started.
  3. If it is not, right-click Transoft Solutions Licence Server in the list, then select Start

B. A firewall is blocking AutoTURN InSite from accessing the Licence Server. To check if a firewall is blocking communications:

  1. Disable the firewall, and start AutoTURN InSite.
  2. If AutoTURN InSite loads correctly, it is likely the firewall is blocking communications. Please ensure that the appropriate port is not blocked by your firewall (by default, the Transoft Solutions Licence Server uses TCP port 27099).
When I start AutoTURN InSite, I get the following alert: "Database open failed." and
"There appears to be a problem with the database. Please try again."

A database open failed message indicates that AutoTURN InSite is not able to connect to the local database.

Please check the following:

  1. Browse to AutoTURN InSite workstation folder. For example, if you have used the default install path, you should then browse to:
    • On Windows XP: C:\Program Files\Transoft Solutions\AutoTURN InSite
    • On Windows 7 and Vista: C:\Users\Public\Transoft Solutions\AutoTURN InSite
  2. Right click on the AutoTURN InSite folder and then select Properties
  3. Click on the Security tab and check if the user has Full Control. If not, change permissions to Full Control.